Meet Valar MBA alumna Leine Valente, a dynamic leader whose career is defined by adaptability, growth, and an unwavering focus on elevating the customer experience. With a background that spans research, advertising, and media production, Leine’s journey is one of strategic reinvention and relentless drive to create lasting value for clients.

Her professional path led her to Accenture, where she thrived as a Partner Experience Manager, working with global clients to optimize strategies that drove stakeholder value and long-term loyalty. Her ability to navigate complex challenges and industries with ease quickly set her apart as a standout in customer success leadership.

Now, Leine plays a key role at Vrtly, a venture-backed innovator in digital point-of-care marketing. In this role, she helps medical providers engage with patients through targeted content displayed across waiting rooms and practice locations, transforming how healthcare practices communicate. With the U.S. aesthetic medicine market projected to exceed $136 billion by 2033, her work sits at the intersection of technology, patient engagement, and strategic growth.

Transitioning from consulting to a high-growth startup wasn’t without its challenges. To elevate her impact, Leine pursued a Valar MBA, gaining the tools to scale customer success operations, refine team leadership, and bring a more strategic lens to her work. The program equipped her with real-world frameworks to lead in fast-paced environments and support her company’s continued expansion.

For Leine, leadership is about more than KPIs or customer journeys, it’s about empowering others, building collaborative cultures, and driving innovation that matters. Whether she’s mentoring her team, streamlining workflows, or shaping client engagement strategies, her focus remains on creating meaningful experiences and delivering exceptional value.

As the digital health and aesthetics industries continue to grow, Leine is committed to pushing boundaries, leading with purpose, and shaping the future of customer success, one client, one conversation, and one strategy at a time.